Terms and Conditions

The company undertakes no liability in case of cancellation of trips due to breakdown or for reasons beyond the control of the management. However proportionate refund of fare will be allowed in case no alternate arrangement is made.

 

Next to ladies seat should be ladies only if in case gents are there should adjusted with different seat*

 

  1. Management is not responsible for your luggages/baggage.
  2. The coaches and the passengers are covered by insurance. In the event of accidents and consequential injury, loss of life and any other damages, such contingencies are covered by the insurance.
  3. Changes to the origin and/or destination of travel and customer name changes are not permitted.
  4. Changes to date or time can be made to your booking if you notify us at least one day prior to the scheduled departure time by visiting our branch/agency counter
  5. Pets and Animals not allowed inside the bus while Journey
  6. Processing fee will not be refunded on journey day.
  7. Any passenger disturbing the co-passengers is liable to be alighted from the coach.
  8. In case of open tickets, the fare prevailing at the time of confirmation of journey will be charged.
  9. No video service between 12 Midnight to 6 a.m.
  10. Seats Will Be Confirmed Only After Successful Payment. ( Depending Upon Seat Availability)
  11. The passenger should carry the same identity card while traveling. If not this will be treated as ticket less traveling.
  12. The cancellation refund will be provided as a cash coupon with an expiry time of one year. You can use this cash coupon anytime with in that one year to do any further bookings.
  13. Cash coupon may be redeemed as a refund to your respective Credit/Debit Card account with in 30 days of the ticket cancellation.  The amount will be credited in your account with in 3 to 6 working days after the refund initiation. The refund cash coupon amount would carry a Payment Gateway transaction charge of 5%.


Baggage:

Please Note : - Cartoon boxes & Gunny bags strictly not allowed in coaches

 Passengers should not carry any goods like weapons, inflammables, firearms, ammunition, drugs, liquor, smuggled goods etc and any other articles that are prohibited under law. Maximum baggage allowed per passenger is 15 Kgs, Excess baggage will be charged as per the Citien Bus rules. Citien Bus shall not take responsibility in the event of loss or damage to the passenger luggage Citien Bus reserves the right to disallow any excess baggage carried by the passengers.

 Management is not responsible for your luggage s/baggage belongings inside the bus/office.

 Any personal luggage or belongings should be taken care of by the passengers themselves or any disputed value should be within Rs.1000/-. Passengers should not carry articles worth more than Rs.1000/-. Any luggage or parcel worth more than Rs.1000/- at parties risk only.

 

 FOR ONLINE TICKET CANCELLATIONS - THE REFUND WILL BE GIVEN AS CASH COUPONS, WHICH CAN BE REDEEMED AT THE TIME OF NEXT TICKET BOOKING. THE CASH COUPON WILL BE SENT TO YOU BY E-MAIL. 

 

  • Less than 12 hours from the station departure time: 100 % Cancellation Charges
  • Between 12 Hrs to 24 Hrs from the station departure time: 30 % Cancellation Charges
  • Between 1 to 30 days before station departure time: 15 % Cancellation Charges